Introduction
Norwood Hair (“we”, “us”, “our”) operates the website norwoodhair.com and the associated Facebook App (the “App”). This Privacy Policy describes how we collect, use, store, share, and protect personal data obtained through the App, and your rights in relation to that data.
By using the App, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
When you interact with our App, we may collect information that you voluntarily provide, such as:
- Name, email address, phone number
- Profile picture, public Facebook profile information
- Any additional details you submit (e.g. messages, appointments requests, health-related information relevant to hair transplant consultation)
1.2 Information from Facebook / Third-Party Sources
If you use Facebook Login or grant permissions via Facebook, we may obtain certain data from Facebook (subject to your consent), such as:
- Basic profile information (name, email, profile picture, gender, user ID)
- Friend list (if you permit)
- Other data based on the permissions you grant
1.3 Usage & Technical Data
We automatically collect certain technical and usage information when you use the App, including:
- Device identifiers, OS version, browser type
- IP address, time zone, locale settings
- Log data (access times, pages/actions within the App)
- Cookies and similar tracking technologies
2. How We Use Information
We may use your data for the following purposes:
- To provide, maintain, and improve the App and our services
- To personalize your experience and display relevant content
- To respond to inquiries, appointments, or customer service requests
- To send you updates, newsletters, confirmations, and promotional communications (where permitted)
- To monitor usage, analyze trends, and gather demographics
- To enforce our policies, prevent fraud, and enhance security
- To comply with legal obligations
3. Data Sharing & Disclosure
We will not share your personal data with third parties except as described below or with your explicit consent:
- Service Providers / Processors: We may share data with trusted vendors who assist in operating the App, hosting, analytics, email delivery, etc.
- Facebook: To the extent required by Facebook’s platform, we may share or use data in accordance with Facebook’s policies.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- Business Transfer: In case of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction (subject to confidentiality).
4. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law. After that, we delete, anonymize, or aggregate the data.
If you request deletion of your account or data, we will honor that request subject to any legal retention obligations.
5. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights:
- Access: You can request a copy of your personal data
- Correction: You can ask us to correct inaccurate or incomplete data
- Deletion: You can request deletion of your personal data
- Restriction: You can ask to limit the usage of your data
- Portability: You can request to receive your data in a machine-readable format
- Object: You may object to certain processing (e.g. marketing)
To exercise your rights, contact us at info@norwoodhair.com (or another designated email). We will respond within applicable legal timeframes.
You may also manage or revoke permissions via Facebook’s settings if data was shared via Facebook.
6. Security
We take reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
7. International Transfers
If your data is transferred to or processed in countries other than your own (for example, hosting servers or service providers located abroad), we will ensure such transfers comply with applicable data protection laws (e.g. via standard contractual clauses or other safeguards).
8. Children’s Privacy
Our App is not intended for children under 13 (or applicable minimum age in your jurisdiction). We do not knowingly collect or solicit personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you (e.g. via the App or email) and update the effective date above. Your continued use of the App after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns or requests regarding this privacy policy or our data practices, please contact us:
Norwood Hair
Address: H. Edip Adıvar, Darülaceze Cd. No:19 Kat:4 Daire:13-1, 34382 Şişli, Istanbul, Türkiye
Email: info@norwoodhair.com
Phone / WhatsApp: +90 533 963 78 18
